Frequently Asked Questions

What if my question isn't answered here?

Email us at support@helloharbor.com and we'll get back to you as soon as possible.

About harbor

Is harbor hiring?

Check out our open positions here. Don't see a position where you would thrive? Send us a note at team@helloharbor.com.

What is harbor?

We are a team working hard to make every home and family ready and resilient. We build technologies, products and services that help families get ready and stay resilient for all of life's emergencies: from climate change to paper cuts. Learn more about what we are working on by downloading our app or checking out our store.

App

Is the harbor app free?

Yes! Our app provides hundreds of disaster preparedness activities, a personalized risk diagnosis, emergency plan creation tools for you and your family, and more 100% free.

Store

What is harbor's shipping and return policy?

Normal shipping times are between 5 - 10 business days. If you do not receive your product's in that time period please contact shop@helloharbor.com with your order number.

harbor offers a thirty (30) day return policy on products from the date of purchase. harbor will offer a full refund on products purchased if the following requirement is met - any product returned must be in the same condition you received it and must contain the contents of original product shipped, and will otherwise only be eligible for a refund at the discretion of harbor. Cost of return shipping is the responsibility of customer. harbor reserves the right to not offer this refund to any user suspected of abusing this return policy.